The thing about Xfinity is that it is a very good ISP and is available in many states in the US. However, to some peoples’ disappointment, it is not available in every area! While this might make you upset, especially if you have been a customer of Xfinity services and are moving to a new location that might not have Xfinity services, there is something you can do. To find out what, read on!
Steps to Determine Xfinity Service Availability
In order to learn if Xfinity is available in your area for sure, there are a few steps to go through. While you can get the list of the states and cities that Xfinity serves with a few clicks, how can you check for your exact address or location? And what about if Xfinity is not available in your area at all? Well, you can still somehow get those services! Read on to learn how!
The first thing you want to do after moving or deciding on getting an Xfinity internet plan is to check online and determine whether Xfinity is available in your area. You can check via our website BuyTVInternetPhone, where you will just have to input your ZIP code and you will get a list of providers in your area.
If you can’t find Xfinity services at your address, reach out to Xfinity customer support and they will let you know if they can serve in your area or not. They will need some details from you, like the longitude and latitude of your property, a certificate of occupancy, or maybe a utility bill. If you share your cell phone number or email address, you will get status updates regarding this.
2. Initial Evaluation
Once you have voiced your concerns regarding Xfinity availability, the next thing Xfinity will do is check their database for information. It is possible that Xfinity is available in your area, however, it has yet to update it on its website and add your address to the billing system so you can sign up for services.
On the other hand, it is also possible that Xfinity does not provide services in your area because there is more construction to be done to the network. In some cases, depending on the amount of construction required, it is possible to complete it and get the service to you at zero costs. But, in other cases, you will be required to cover some part of the construction costs, which are exclusive of installation costs.
3. Detailed Estimate
Before Xfinity says yes to the construction and gets started, it will have to do a survey of the area. Xfinity will send its site surveyors to go and check the area and it will take 3 to 10 business days to get back to you.
After the area has been checked, Xfinity will draw up a receipt and show you the estimated costs for the construction. Then, as soon as you agree to it and submit your payment, the process for your internet services will start!
Before construction officially begins, there are a few other things that need to be done. Aside from getting your approval and payment (if required), you need to have a permit from the local government. In some areas, a permit may not be required, however, when it is, it should be looked into.
Additionally, Xfinity will also have to create a formal installation design plan before the construction begins. Once all of these things have been looked through and collected, construction can begin, but keep in mind that there might be some delays due to unforeseen circumstances like bad weather, government restrictions, etc.
6. Sign Up for Xfinity Services
Once the construction has been completed, you will get a call from Xfinity. You might also receive an email or a notification informing you that you can now sign up for Xfinity services.
Is Xfinity Available in Your State?
While we have given you the method to find if Xfinity is available in your area, here is a list of states to ease your search process. If you are residing in one of these states, then there is a high chance you will find Xfinity in your area and if not, you know what to do!
- New Hampshire
- New Jersey
- South Carolina
- West Virginia
- New Mexico
To End Things Off
So, now you know what to do when Xfinity is available close to your area or in your state, but not in your neighborhood. Of course, this could also work for people who are about to move and want to take their Xfinity services with them. The next time you face some issue like this, or know somebody who is facing it, you know what to do or where you can direct them! It is an online security package, unlike Windstream and Spectrum.